You know how you enter the store to get some milk, only to see the shelf full of pinot grigio right in the way, staring at you with no place to hide? This moment of pure impromptu is basically the essence of the “decisions were made here” meme that shows the lonely product (one intended to buy) standing in the midst of the indulgence section, whether it’s beer or ice cream.
But no matter how funny it may be in the joke format, the reality is a tiny bit different. It turns out, it’s one of the most annoying things customers do while shopping, according to supermarket employees—not even mentioning taking a thing out of its package and leaving it lying out somewhere.
Below is the list of seriously annoying stuff we should all quit immediately if we ever want good shopping karma.
“Working In Retail Is A Special Type Of Hell”
If You Really Love Your Heros, Consider This
Back in the 1950s and ’60s, the vibe at supermarkets was totally different. According to author Blake Morgan, “brands treated customers like they didn’t have brain cells and used loud and obnoxious voices and obviously exaggerated print.”
It all changed with Ogilvy, the father of advertising who said that you gotta treat customers like you treat your family members. Because, essentially, they’re potential clients.
Then, the now-famous phrase “the customer is always right” was pioneered by successful retailers named Harry Gordon Selfridge, John Wanamaker, and Marshall Field. This approach stuck with us for many years to come, and it’s still in use today. But critics claim it doesn’t work in the current times.
When People Stop In The Middle Of An Aisle And Act Like They’re The Only Ones In The Store
“If You Let Your Kids Do This, [screw] You.”
When They Act Like Masks Don’t Apply To Them
In the times of consumerism, customers are no longer the perfect beings worthy of praise. According to the author Alexander Kjerulf, sticking to the “customer is always right” mantra has multiple adverse effects.
It makes employees unhappy, it gives abrasive customers an unfair advantage, it results in worse customer service, and it ignores the fact that some customers are just plain wrong.
Even if being customer-centric is part of the customer experience, that doesn’t mean brands and companies have to follow it blindly. They should rather seek a smart balance in making both customers and their workers equally happy.
“Retail Workers Know What I Mean”
Getting Told The Same Joke
When Customers Leave Stuff From Other Aisles In Places They Shouldn’t Be
Customers Who Don’t Say Hi
All The Employees Have To Do Is Put Stuff Away…right?
“If you do this, f**k you.”
When Customers Leave Their Dirty Trash In The Carts
This Is Accurate
When They Walk In Just Before Closing
Sounds About Right
When Guests Forget The Entire Reason Employees Are In The Store
When They Come .5 Seconds Before Closing Time
Even Though Zebra Says 1 But Not Binned In Anywhere
“I Think We All Can Relate. Am I Right?”
When They Tell Employees Their Whole Life Story
Customers Are Relentless
When Customers Disappear After Employees Go Into The Back To Get Something For Them
Those Coupons Though
When People Take Something Out Of Its Package And Just Leave It There
“Why I Hate Working In Retail.”
When Customers Forget How A Store Works
When They Beckon An Employee Over Like They’re A Trained Animal
When People Leave Food In A Cart
Who Just Decided “No” On The TV?
“Black Friday As A Wal-Mart Employee.”
“98% Of Customers Are Illiterate”
People Who Shop At The Absolute Last Minute
Things Supermarket Employees Hate
When They Don’t Recognize The Difference Between In-Store And Online
When Customers Mess Up The Displays
New Infant Salad
Customers Who Are Chasing You
“Dear Ladies And Gentlemen I Am Going To Thank This Fellow Customer For This Nice Display”
“This Happens Way Too Often In Electronics…”
When Customers Still Act Uncertain If Employees Work There Even Though They Might As Well Have A Target Painted On Their Face
When Customers Demand To Be Let In Before Opening
It’s Called Etiquette